Frequently Asked Questions – Support
Customer Support – Call vs Email
At WeHostMacs.com we like to solve your issues / concerns the first time you contact us. This works to both of our advantages. You get your issues fixed right away and we can clear our time for projects that will produce a better service for you.
1.) If there is a network or server problem If there is a network disturbance, then we already know about it and calling us will only divert resources from solving the problem. If the problem persists for more than 30 minutes and you have gone to the “Announcements / Status” page and it doesn’t have any information about what is happening, then by all means please give us a call.
General
When pointing to our DNS servers please use the following:
ns1.in-depth.com
ns2.in-depth.com
ns3.in-depth.com
Note: It may take anywhere between 5 minutes and 48 hours for your domain to resolve to our servers. (Typical is less than 8 hours)
Domain Registration
Domain name registration is free for one year with a colocation signup. Limit one domain per signup; specialty domains not included. Same domain name renewal is also free with corresponding colocation annual renewal.
Click on this link to register your domain name.
List of eligible domains follows:
.com
.net
.org
.biz
.name
If the domain that you want is not listed, you will receive a $15 dollar discount toward registration of the domain of your choice (if we are able to register it).
We will use your contact information on file for the registration, unless otherwise instructed.
Once the domain name is registered, it usually goes live immediately, but sometimes can take up to 24 hours.
1) Make sure that the domain name is unlocked.
2) Make sure that the admin contact email address is valid. You will be receiving an email to validate the transfer and approve it.
3) Provide us with the domain name secret.
4) If you are unsure of how to do any of the previous steps, we can do this for you if you provide us access to the current registrar’s control panel (login information for your domain name will be needed).
We will use your contact information on file for the registration, unless otherwise instructed.
Once the request is made you will receive an email that will ask you to approve the transfer and once approved it can take up to 5 days for the transfer to be completed and the domain to update across the internet.
Yes, but we don’t recommend it and here is why.
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if you are running your own DNS server we will provide you with the assigned IP’s.
Please use the following nameservers:
ns1.in-depth.com
ns2.in-depth.com
ns3.in-depth.com
General
When pointing to our DNS servers please use the following:
ns1.in-depth.com
ns2.in-depth.com
ns3.in-depth.com
Note: It may take anywhere between 5 minutes and 48 hours for your domain to resolve to our servers. (Typical is less than 8 hours)